Cancellation Policy

Tele Health – Cancellation Policy

Further to Tele Health’s Website Ts and Cs, you agree that all appointments are subject to this Cancellation Policy.

1. Cancellation Policy

• 1.1 We will use reasonable endeavours to accommodate any requested changes to appointment times received more than 72 hours prior to your appointment.
• 1.2 We reserve the right to deem booking changes made within the 48 hours prior to the appointment as a cancellation by you, in which case you will be charged the full amount of the fee payable for the relevant appointment – your credit card will automatically be charged such amount.
• 1.3 You accept that we or the professionals with whom you book may be required to reschedule appointments. If we require a booking time to be amended for any reason, you agree to discuss in good faith the rescheduling of any appointment you have made.
• 1.4 You agree that we and/or the professional with whom you have booked is entitled to cancel or terminate an appointment at any time (including at any time during an appointment) for any or no reason. If you are notified of a termination of an appointment due to circumstances beyond your control (and you have not breached these Website Ts & Cs), then you must immediately comply with our directions and we shall refund any part of the fees actually paid by you (provided you are not in breach of these Website Ts & Cs).
• 1.5 You acknowledge and accept that if you miss your scheduled appointment, the practitioner will attempt to contact you twice at the designated time. If you are unreachable despite these attempts, the session will be considered completed and full fee will be charged or no refund will be issued.