Bookings & Patient Consent

tele Health Appointment Booking and Consent Conditions

Further to entering Tele Health’s Website Ts and Cs, you acknowledge that by making an appointment via Tele Health’s Website you are entering an agreement with the relevant practitioner you have chosen (the “Professional Adviser”) on the following Appointment Booking and Consent Terms (the “Booking Terms”). These Booking Terms adopt the defined terms in Tele Health’s Website Ts and Cs.

2. Fee and Payment

2.1 You agree to pay the Fee associated with your appointment with your Professional Adviser.

1.1 The applicable fee will be that associated with your actual appointment, not necessarily the type of appointment chosen by you (e.g. if you select a ‘Follow-up’ appointment, but your appointment is actually a ‘new appointment’, then you shall be charged the fee for a ‘new appointment’).

2.2 The Fee (or any part of it) is non-refundable (including after your reading takes place) except in accordance with the Cancellation Policy.

2.3 The timing of payment of the relevant Fee will be subject to the nature of the account you signed up to with Tele Health.

2.4 You are responsible for all costs of accessing natural medication products and treatments recommended by your Professional Adviser (and otherwise). The Pharmaceutical Benefits Scheme (PBS) does not support any such costs.

3. Location and Timing

3.1 You agree to participate in your appointment at the time and/or by the method notified to you when making your appointment. Please be careful and take note of your appointment time and/or method – incorrect scheduled bookings shall be treated as missed appointments in accordance with the Cancellation Policy.

3.2 If requested, you agree to provide a copy of your photo identification to us and/or your Professional Adviser, in order to confirm your identity, prior to or at any appointment.

4. Appointment Conditions

4.1 All bookings shall be subject to the following further terms and conditions:

(a) details of how you shall participate in an appointment will be emailed to you (together with any requests for further information), and you must use such details to participate in your appointment;

(b) you acknowledge, and consent to, all matters outlined in the Patient Consent Matters set out below;

(c) you shall be responsible for ensuring that any time zone differences are accounted for; 4.3 You can set up your browser so it does not our accept cookies. You can also delete our cookies from your browser.

(d) you must ensure that you are alone in a quiet room in which you will not be disturbed for the duration of your appointment (within which you will not be distracted by any person or thing during the appointment);

(e) all electronic devices, other than the device on which you are participating in the reading, must be off while you are participating in the reading;

(f) all apps, software and notifications on the device on which you are participating in the appointment, other than the specific communication software you are using to participate in the appointment, must be off/closed (including any recording devices/software/apps);

(g) you must answer all questions truthfully and accurately;

(h) if your appointment is scheduled to be online, and your internet connection does not consistently perform at a download speed of 15 megabits per second (or more) and an upload speed of 2 megabits per second (or more) throughout your reading, then you acknowledge and accept that your appointment may be subject to drop outs, static and/or disconnection, resulting in you being more likely to be subject to cancellations or non-complete appointment as contemplated in sub-clauses 4.1(j) and 4.1(k) – for the avoidance of doubt, you may still book a reading if your internet speeds do not meet the criteria above, but it shall be at your own risk;

(i) you must be online and/or dialled in for your appointment at least 5 minutes prior to your scheduled appointment time;

(j) you must have the latest version of any communication software and/or internet browser and/or phoneline used to participate in your appointment, and ensure that the software is fully functional – please note that no time extensions to (or postponements of) scheduled appointments will be granted if delays in connection and ‘drop outs’ occur due to poor connectivity; and

(k) if your connection (visual and/or audio) in connection with any appointment is poor and/or drops out, then it is agreed that only a maximum of 3 attempts to re-establish a connection a shall be made, and if the connection continues to drop out or is poor to the extent that it is affecting the appointment, then such reading will deem to have been cancelled by you in accordance with the Cancellation Policy (and, so, you will not be entitled to a refund).

1.2 You agree to act respectfully and in good faith in connection with each appointment, you agree to be cooperative in connection with each appointment and you agree not to deliberately mislead or lie to us or your Professional Adviser.